Ten days, unused, and unassembled

You have ten days

Contact us inside 10 days of delivery: email [email protected] with the order number and a photo if the issue can be seen. Wait for our confirmation and the return address before posting anything, otherwise the parcel arrives with nothing to link it to your order.

Unused and complete

A pan that has been on a flame cannot be returned, and neither can an organiser that has been assembled. Check the diameter, the induction compatibility and the piece list on the listing before unwrapping — those three are what most returns turn out to be about.

The short version: unused, complete, original packaging, invoice included.

Outside the policy

These cannot be returned once they have left our shelves:

• Cookware that has been heated or used
• Racks or carts that have been assembled
• Utensil sets with the sleeve opened and pieces used
• Clearance items marked final sale

Breakages and mistakes

Damaged, faulty, short or wrong item? That is on us, return postage included:

1. Start a video before you cut the tape. One unbroken video is what supports a courier claim.
2. Send the clip and your order number to [email protected] within 48 hours of delivery.
3. A replacement or a full refund follows, at our cost, entirely your choice.

Refund timing

We process an approved refund inside 7 business days of receiving the return. Money paid by UPI returns to that handle or account. Cash on Delivery refunds are sent by bank transfer to an account you nominate.

If you simply changed your mind, return shipping is yours and the original delivery charge is not refunded. Where the fault is ours, you pay nothing.

Exchanges are not offered

Whatever the item, we do not offer a direct exchange. Where a different option is needed, return the original for a refund and buy the replacement as a new order. Keeping the two transactions separate is faster and clearer than holding one order open while stock moves.