Privacy

Your data, in plain terms

This page sets out Norvera Residence‘s handling of personal data, governed by the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

What information we ask for

We collect a name, a delivery address, a phone number and an email address. Accounts also retain order history and saved addresses.

We do not collect card numbers, UPI PINs or bank credentials. A UPI payment is authorised in your own banking app and those details never reach this website.

What it is used for

Your data is used to:

  • process and pack your order
  • arrange delivery and share tracking updates
  • answer support messages about an order
  • meet record-keeping obligations under Indian law
  • detect and prevent fraudulent orders

Who we pass it to

Delivery requires passing your name, address and phone number to the courier, and that is the extent of it. Payment is handled by the UPI infrastructure of your own bank. We do not sell personal data, and we do not pass it to advertisers or data brokers.

Information may be disclosed if the law, a court or a regulator demands it.

Cookies and analytics

We use cookies for the cart and session only. You may block them, at the cost of a working cart. No ad trackers run here.

Your control

Your rights under the DPDP Act, 2023 include:

  • ask what personal data we hold about you
  • ask us to correct anything inaccurate
  • ask us to erase data we no longer need for an order or a legal obligation
  • withdraw consent for messages that are not about an order

How long records last

Indian tax and consumer law set how long order records are held, after which they go. Accounts persist until you ask us to delete them, and support mail is kept briefly beyond a closed query.

Children

Under-18s are not the audience for this site, and any child’s data we find is deleted.

Complaints and grievances

Data questions and complaints go to our Customer Care Team, who act as the grievance contact for Norvera Residence.

Email: [email protected]
Postal address: A, Lodha Amara, Shop no 9, ground floor, lodha signet, Kolshet Rd, Thane, Maharashtra 400607, India
Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

Acknowledgement takes one business day; resolution follows within thirty, as required by the DPDP Act, 2023.

We resolve problems with a replacement request or a refund. We do not process manufacturer warranty claims.